FAQS

Q: Have trial skis been ridden previously?
A: Depending on availability, demo skis may be new, cosmetic blems or previously ridden. All demo skis are inspected before shipment and upon return to ensure you only get the best.

Q: What is a Cosmetic Blem?
A: A Cosmetic Blem is a ski that has a blemish in the graphic, but otherwise meets all production specifications.

Q: What if I want the ski sooner?
A: All shipments are sent via Ground. Express Shipping is available at an additional charge.

Q: Can I trial a ski outside the Continental United States?
A: The Trial Program is for continental United States customers only.

Q: Can I trial bindings?
A: We feel skis are best tested with a skier’s current bindings.

Q: Do I need to be home to receive the shipment?
A: The shipment will be sent out signature required; so, someone must sign for the delivery.

Q: What happens if the ski is damaged during use?
A: Send the ski back to us and we work with you to determine the best course of action.

Q: Who do I contact if I have more questions?
A: If you have any questions, or need help with the program contact D3 Customer Service:

(253) 508-0079
8 AM–5 PM (Pacific)
[email protected]

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